Terms of Service
These terms outline how Golden Era Piercing & Fine Jewellery provides services to clients and what you need to know before booking an appointment or purchasing jewellery from my online shop.
Booking Appointments
All piercing services require an appointment, which can be booked online. If you need assistance with booking, please contact me by phone or email.
Your appointment is confirmed once the required booking fee has been paid.
Please arrive on time for your appointment. If you are more than 10 minutes late, I may not be able to accommodate you, and your booking fee may be forfeited.
You can cancel or reschedule your appointment free of charge if you provide at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, I may retain part or all of your booking fee.
I may need to cancel or reschedule your appointment due to circumstances beyond my control. If I need to cancel your appointment, I will refund your booking fee in full.
Prices & Payments
My current piercing-fee pricing is listed on the website. Prices may change from time to time, but once you have booked, the price agreed at the time of booking will apply.
Any remaining balance is due in full during your appointment.
I accept the payment methods stated on my website or provided at the time of your appointment.
Treatment Eligibility
All piercings are anatomy-dependent and I will assess the suitability of your anatomy before carrying out a piercing.
A consultation is specifically required for eyebrow, bridge and navel piercings. I may also recommend a consultation or decline a piercing where I have concerns about its suitability or safety.
Piercings are subject to minimum age requirements. Please check my Age Requirements before booking.
All clients, regardless of age, must bring valid original photo ID to their appointment. If you are unable to provide the required identification, I will not be able to carry out the piercing and your booking fee may be forfeited.
If you have a medical condition, take medication or have any other health circumstances that may affect your suitability for piercing, please disclose this during the consent process and, where appropriate, contact me before your appointment.
In some circumstances, a piercing may not be appropriate or I may require further information or written confirmation from a medical professional before proceeding.
Ordering Jewellery from My Online Shop
By placing an order through my online shop, you agree to these terms.
Orders will only be processed once payment has been received in full.
Delivery times are estimates and may vary. I will let you know about significant delays where I am made aware of them, but I cannot be held responsible for delays caused by third-party delivery services.
Shipping costs are calculated at checkout and depend on the delivery location.
You are responsible for providing accurate and complete delivery information. I cannot be held responsible for problems arising from incorrect or incomplete delivery details provided when placing your order.
Jewellery Returns & Exchanges
I hope you love your jewellery. If you change your mind about an eligible item purchased online, you may have the right to cancel your order under UK consumer law.
Because piercing jewellery is a hygiene-sensitive product, returns and exchanges may be subject to specific conditions.
Any jewellery that has been worn, opened from its sterile packaging or otherwise used will not be eligible for return.
Custom, personalised or bespoke jewellery may not be returnable unless it is faulty or your statutory rights otherwise apply.
If you wish to return or exchange an item, please contact me at info@goldenerapiercing.co.uk before sending anything back so that I can provide the appropriate instructions.
Nothing in these terms affects your statutory consumer rights.
Clinic Rules
For the safety and comfort of everyone attending the clinic:
Smoking is not permitted inside the clinic.
Please do not bring children under 16 who are not receiving a piercing, as I am unable to supervise them during your appointment.
Please ask for permission before taking photographs or using cameras or video equipment inside the clinic.
Please follow any reasonable instructions I give you during your appointment for health, safety, hygiene or safeguarding reasons.
Gift Vouchers
My gift vouchers may be used towards eligible piercings or jewellery as specified when purchased.
Gift vouchers cannot be exchanged for cash, except where required by law.
Any expiry date, restrictions or conditions applying to a particular gift voucher will be stated at the time of purchase.
Liability
I will provide my services with reasonable care and skill.
I am responsible for foreseeable loss or damage caused by my breach of these terms or failure to provide services with reasonable care and skill.
I am not responsible for losses that are not reasonably foreseeable or for losses that are unrelated to the service I have provided.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for your statutory consumer rights.
Changes to These Terms
I may update these terms from time to time to reflect changes to my services, business practices or legal requirements.
The latest version will be published on my website.
Where a change materially affects an existing booking or purchase, I will provide appropriate information where necessary.
Data Protection
I handle your personal information in accordance with my Privacy Policy, which is available on my website.
Feedback & Complaints
I value feedback and want you to be happy with the service you receive.
If you have a question, concern or complaint, please contact me at:
I will do my best to resolve any concerns fairly and promptly.
Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer, nothing in these terms affects any mandatory rights or protections you have under applicable consumer protection law.
Where a dispute cannot be resolved directly, the appropriate courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have as a consumer.